Career Descriptions Career descriptions

Store Manager - Nothing is more rewarding than running your own business. Even though it may not be your business, the rewards as a General Manager can be the same. Operating a multi-million dollar business requires the ability to manage the dealership's assets, build a strong team of employees, coordinate departmental activities, and steer the business into the future.

Parts Manager - Having the right part at the right time while improving the bottom line is the challenging task of this position. Being a manager of the Parts Department is like being a manager of your own business. A successful Parts Manager must have the ability to analyze departmental performance, supervise people, and be a team player with other departments of the dealership.

Parts Sales - Finding a part for a piece of equipment that the customer really doesn't expect you to have is like solving a mystery. Knowledge of equipment, familiarity of reference materials and manufacturer parts catalogs (CD-ROM), and the ability to operate an inventory control system are important components of a Parts Counter Person. Equally important, a Parts Counter Person is an inside sales person and greeter.

Service Manager - Customer service is Number One and this is the position that can assure that it stays that way. Mixing and matching technicians with specific jobs is only one aspect of this challenging career. Coordinating efforts with the Parts and Sales Department is also essential for efficient output through the Service Department.

Service Technician - Nothing beats the satisfaction of finding the problem, solving it, and getting a customer back into operation. Today's technician needs not only mechanical knowledge, but expertise in electronics, hydraulics, and computers to service the worlds leading high-tech equipment. A technician that has the ability to handle a variety of tasks and perform quality work at a brisk pace will be highly rewarded financially.

Set-Up Person - Superior equipment performance starts with proper set-up. Assembling equipment requires the precise fitting and adjustment of parts and components. Understanding electrical and computerized components is also needed for equipment that is to be adapted to precision farming.

Service Clerk - Improving the performance in the Service Department starts with proper billing and filing of claims. A relatively new position in the dealership, but becoming increasingly important, the Service Clerk maintains accurate and on-time records related to service functions. The Service Clerk improves efficiency of the service department by tracking technician performance and utilizing new billing techniques.

Sales Manager - Maintaining the delicate balance of increasing sales while holding margins is the game played in the Sales Department. Motivating and training sales personnel, managing inventory, and coordinating activities with other departments are important tasks required. The profitability of the department is the primary responsibility of the Sales Manager.

Sales Person - Fulfilling a dream is making the BIG sale. With equipment reaching six figures, most sales are big. A Sales Person is responsible for serving the whole good needs of the dealership's customers. Networking and relationship selling is the key to success. Maintaining customer profiles, pricing equipment, evaluating trade-ins, and promoting the Service and Sales Department are the primary tasks.

Office Manager -The control center of the dealership. Overseeing the intricacies of the business, the Office Manager monitors the inflows and outflows of cash and paper. Strong understanding of financial reports and computer information systems is required. Works closely with the Store Manager and supervises the Bookkeeper and the Secretary. Cash flow management is a must for an equipment dealership.

Bookkeeper - Figures don't lie. An essential foundation to any business is solid financial records. An understanding of general accounting practices and the operation of a dealership computer system are required. May include some secretarial and receptionist functions.

Secretary - The first impression is the most important. A receptionist greets customers and directs them to the proper department or individual. Answering incoming calls and data entry are common tasks. Works closely with the Store Manager or the Office Manager.

After-Market Sales - Rule number one in customer service is follow-up after the sale. Customer satisfaction shouldn't be taken for granted. The After-Market Sales Representative communicates frequently with dealership customers to ensure that customers are satisfied with their recent purchase.

Truck Driver - Drive the big rig while staying near home. Hauling equipment from manufacturers and other dealers is essential, however most hauls are of close proximity to the dealership. This is no over the road job. May encompass other tasks depending on the dealership. Safety is a first for today's driver.

Financial Assistance

Various dealers offer financial assistance for students to obtain a vocational education.
Most assistance is for technician training.

Assistance can come in many forms.
Students need to contact local dealers to see if they offer any assistance.

Possible types of assistance:

Tuition reimbursement
Tools reimbursement
Scholarships
Sponsorship in tech program (John Deere dealers)
Manufacturer/dealer coop program (Case dealers)

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